POLICIES

CUSTOMER RESPONSIBILITIES
All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via: 805-806-8932 or Holytrophyapparel@gmail.com
If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 
 
PREORDER PROCESS
If an item is labeled in the description as a PREORDER, all orders placed on this item must have check our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed specifically in detail in each customer's order confirmation which will be sent to them via. email. After purchasing a PREORDERED item, you are now fully committed to abiding by the duration of the PREORDER and will have to wait the entire process to have your item delivered. For updates on your PREORDER, we suggest to you to follow our INSTAGRAM : @Holytrophyapparel , where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and being shipped to each of the customers. Expect 1-3 months for PREORDER . Thank you.
ALL SALES ARE FINAL
When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our companies PREORDER fulfillment.
REFUNDS / EXCHANGES
All purchases cannot be refunded or items will not be returned unless item is shown being defected or damaged within 1 week of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email or telephone team : Holytrophyapparel@gmail.com or 805-806-8932
LOST/STOLEN/MIS-DELIVERED PACKAGES
First and foremost, I want to assure you that our team at Holy Trophy Apparel is dedicated to providing the best possible service and ensuring that your orders reach you in a timely manner. However, it's important to note that once a package leaves our facility and is in transit, we cannot be held responsible for any unforeseen circumstances that may occur, such as loss or theft.
While we make every effort to work with trusted shipping partners who prioritize the security and delivery of your packages, it's important to understand that there are certain situations beyond our control. We recommend considering shipping insurance or requesting signature confirmation for valuable orders as an extra precaution.
Equally important is providing accurate and up-to-date address information when placing your orders. We rely on the details provided by customers, and sadly, we cannot be held responsible if an incorrect address is provided, leading to delivery issues. To minimize any potential problems, please double-check the address before placing your order and ensure it is accurate.
We understand that incidents may happen, and we're here to assist you in any way possible. If a package goes missing or is marked as delivered but cannot be located, please reach out to us immediately. We will work closely with you to resolve the issue and find a suitable solution.
As always, our aim is to provide a seamless shopping experience for you, and we appreciate your understanding regarding these circumstances. If you have any further questions or concerns regarding this matter or any other aspect of our service, please do not hesitate to reach out to our friendly customer support team. We're here to help!

Thank you for choosing Holy Trophy Apparel and God bless you all. Always remember Jesus loves you!